One Academy

What can you expect in this role?

Team Management: 

• Manage a team of 10-12 part-time Front Desk team members 
• Lead by example and coach staff members to provide an exceptional member experience 
• Recruitment, hiring, on-boarding, Front Desk payroll 
• Develop and monitor KPIs, goals, and results for the Front Desk team 
• Responsible for the performance and professional development of the Front Desk team
• Foster a positive, inclusive work environment that recognizes and celebrates achievements 

Facility Operations: 

• Maintain and develop operational procedures to maximize efficiency across the business and enhance guest experience 
• Ensure the facility is always “member-ready” including staffing, cleanliness, inventory levels, and general maintenance 
• Responsible for planning and ensuring compliance of deep cleaning schedules and projects in the facility 
• Manage facility repairs, maintenance, and improvement projects including sourcing vendors, contract negotiation, and vendor management 
• Maintain positive relationships with vendors, contractors, and community partners 
• Track and manage facility and cafe inventory and ordering within budget and on-time 
• Manage monthly operational and staffing budget against monthly targets 
• Weekly, monthly, and quarterly reporting to leadership team 
• Oversee the management of systems and equipment, ensure they are in good working order, and troubleshoot as needed: One Academy Virtual, sound system, etc. 
• Oversee all Operations for event management: Permit sourcing, budget, staffing, and on-site support as required 

Membership Management: 

• Support Front Desk team with customer service escalations and swift issue resolution 
• Manage and track key MindBody reports such as unpaid visits, failed auto-pays, late cancels, and pricing option updates
• Assist with the roll-out of new services, products, and amenities to members 
• Manage operational systems and software including MindBody, One Academy Virtual operations 
• Oversee the management of One Academy Virtual operations

What we’re looking for: 

• You’re passionate about health and fitness
• You thrive in a fast-paced environment with an entrepreneurial “can-do” mindset
• You love developing processes and are constantly seeking ways to improve systems and efficiencies
• You are incredibly organized and have exceptional time management skills
• You have previously worked in a customer service sales based business, and understand the importance of excellent communication
• You can think quickly on your feet to solve anything that a day might bring

Required Skills & Qualifications: 

• Undergraduate Degree is preferred
• 5+ years experience in a management/operations role 
• 5+ years of experience managing a front line customer service team 
• Proven success in managing a budget to meet business goals 
• Flexibility in your schedule to work evening, mornings, or weekends on occasion when needed 
• Excellent verbal and written communication skills
• Project management skills – proven ability to oversee multiple projects with the objective of prioritizing and investing time appropriately
• Must be able to lift 50lbs to move equipment and support on events as required 
• Must be comfortable standing for extended periods of time 
• Proficient in Microsoft Office Suite, Google Suite, and learns new technology/systems quickly 

Bonus points if you have:

• MindBody or Quickbooks experience 
• A background or experience in Finance or Accounting
• Franchise experience including opening new locations
• Valid drivers license and access to a reliable vehicle
• Previous Wellness Clinic experience 

Why One Academy:

• Full-Time, Permanent 
• Health Benefits Plan
• One Academy gym membership 
• Staff discounted cafe and retail items 
• Ongoing training, development, and mentorship to ensure a long and successful career path with One Academy
• Inspiring and energetic work environment with employee events 

Salary:

• 70-80k annually

Equity, Diversity and Inclusion

One Academy is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse community that we serve.

Candidate Requirements:

• Registered with the College of Massage Therapists of Ontario (CMTO)
• Skilled in basic techniques such as sports, deep tissue and Swedish massage.
• Fascial Stretch Therapy (FST), acupuncture and other release techniques considered an asset.
• Ability to effectively work in a team clinic setting
• Open to sharing expertise and learning new skills
• A desire to work in a sports clinic environment
• At least 2 years’ experience
• Proof of valid liability/malpractice insurance
• References

What’s in it for you:

• Flexible Scheduling
• Administrative Support
• Online Booking/Electronic Medical Records Keeping
• Marketing/ Advertising
• Split Compensation (based on experience)
• Gym Membership