One Academy

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Frequently Asked Questions

FAQ

About Memberships

We offer a variety of unlimited membership options to choose from:

Annual Unlimited: $2599

6 Month Unlimited: $1399

Monthly auto-renew: $249 / month (with 30 days written cancellation notice)

Monthly auto-renew: $269 / month (Includes Run Crew, OA Virtual & On-Demand, with 30 days written cancellation notice)

One Academy Virtual Unlimited Monthly Membership:  $89/ month (with 30 days written cancellation notice)

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Yes, you may cancel your membership. Cancellation policies are as follows:

Monthly Auto-Renew Memberships: 30 days written notice to info@oneacademylife.com

Monthly Auto-Renew – Annual Contract ($229/Month): Cancellation fees apply for contract termination. To learn more about cancellation terms and conditions, please email info@oneacademylife.com

This all depends on your schedule and your personal goals. Our knowledgeable team members would be happy to guide you to choose the best membership option. Please reach out to info@oneacademylife.com for assistance.

Yes, you can pause your membership once per calendar year if you are injured, travelling or moving. The minimum pause duration is 2 weeks to a maximum of 2 months.

For 6 month memberships, minimum pause duration is 2 weeks to a maximum of 1 month.

Unlimited members receive complimentary guest passes each month!

HOW TO REDEEM A GUEST PASS

  1. If your friend does not have a One Academy account, send them this link to create an account in our system.
  2. Once they have created their account, you complete this Guest Pass form.
  3. When we receive your form, a member of our team will add the complimentary guest pass onto your guest’s MindBody account. Your guest can then book into class using MindBody

# of guest passes per month

$249 = 1
$269 = 2
6 Month & Annual = 3

Note: The legacy $229 membership does not include guest passes.

One Academy® wants to thank the everyday heroes that keep our community safe by offering 15% off all memberships for police, firefighters and paramedics.

Class Packs expire from date of purchase, as follows:

Virtual Class Packs: 2 months

5 pack: 3 months

10 pack: 3 months

20 pack: 6 months

50 pack: 6 months

About Classes

Make sure you’ve eaten and are properly hydrated. A meal with substantial carbohydrates, a bit of protein, and healthy fats 2 hours before and something small like a piece of fruit 30 minutes to 1 hour before is ideal. We recommend to always be properly hydrated but consume at least 500 ml of water 2 hours before. We’ll take care of your warm-up but you can also come and use a roller and the bands in our stretching room.

For classes at our 858 Eastern Ave. location, we recommend you sign up in advance to secure your spot. We can sometimes accommodate walk-ins, but to ensure you have a spot in class, please sign up ahead of time using the Mindbody app.

For One Academy Virtual classes, you must sign up in advance with your Mindbody account in order to receive your confirmation email and class link.

If you’ve signed up for a class at our 858 Eastern Ave. location, be sure to check in with our Front Desk staff upon arrival. If you haven’t already done so, you’ll be asked to fill out a waiver before you can head to the ‘pit’ for class.

If you have signed up for a One Academy Virtual class, you will receive an email from FitGrid x One Academy® with your personal link to access your class. If you are having issues with accessing your link, email info@oneacademylife.com to receive your link.

All you need is your shoes, whatever you’re most comfortable working out in, a water bottle, and your best effort!

We hold strong with our late policy, so that you can get stronger in class.
Please arrive on time for your class. As a courtesy to our members and coaches, members will not be permitted to join 5 minutes after the start of class.

Any reservation cancelled less than 9 hours prior to the class start time is considered a late cancel.

All late cancellations will be charged a $15 fee.

  • Unlimited Members will be charged $15.
  • Class Pack holders will get their booked class returned to their pack, and be charged $15.
  • $49 Trial Members will be charged $15.

We are very strict about reservation cancellation, as another member could’ve had the chance to work towards their goals in your place.

Absolutely! Ask us about personal training or small group private training. Our elite trainers are certified, knowledgeable, and dedicated to helping you to meet your goals – whatever they may be. Check out our Corporate Events to learn more about a private One Academy experience for you and your team.

Try out an entire week of unlimited One Academy Virtual classes for $15.

For $49, you can train at our 858 Eastern Ave. location for 2 weeks of unlimited classes. Only applicable to Group Training classes.

We understand that our Hiflux™ workouts can be intimidating, however, we do not have a beginner specific class. Our classes are suitable for all levels, and our trainers offer modifications so you can take it at your own pace. Your trainer will know it is your first class, and will guide you to ensure you get the most out of your class with One Academy®!

Most of the exercises can be modified with alternative exercises, but it is always best to speak to our trainers or health & wellness practitioners before attending any classes.

Member Perks

If you’re an unlimited One Academy® member, we’ve got your back.  You receive access to all of our virtual and in person classes, open gym, towel service, a free birthday smoothie, pre-sale access and 10% off all regular priced retail items.

Unlimited members receive complimentary guest passes each month.

GUEST PASS ALLOCATIONS PER MEMBERSHIP

  • $249 = 1 per month
  • $269 = 2 per month
  • 6 Month & Annual = 3 per month

TERMS & CONDITIONS

  • You may bring the same guest a maximum of 6 x per calendar year.
  • You may bring the same guest a maximum of 1 x per month.
  • The guest does not have to be a brand new One Academy visitor.
  • Guest passes cannot be returned or transferred to a dollar value or account credit.
  • All guests must complete our Liability Waiver prior to taking part in One Academy classes.
  • Guests must be 15 years of age or older.
  • Guest passes expire 3 months from the date they are allocated to the guest’s account.

  1. If your friend does not have a One Academy account, send them this link to create an account in our system. If they do have an account, skip to step 2!
  2. Once they have created their account, you complete this Guest Pass form.
  3. When we receive your form, a member of our team will add the complimentary guest pass onto your guest’s MindBody account. Your guest can then book into class using MindBody!

About One Academy Virtual

One Academy Virtual is our livestream virtual training program led by our team of elite trainers. Our signature classes are programmed to help you build strength, endurance, and mental resilience. The workouts incorporate both strength and cardio exercises, and are programmed in a 4-week block- no two class types are the same to ensure that you’re continuously challenged with minimal equipment!

It’s about more than losing weight, or getting jacked arms. At One Academy®, you train with purpose, build positive relationships and help others. You have a community pushing you to become stronger and getting you ready to face anything life throws your way!

Yes! Head over to Join Us! New members can benefit from a one time offer of $15 for 7 days of unlimited virtual classes.

On our website, click Book a Class to choose from over virtual 30 classes. When you have selected your class, you will be prompted to create a One Academy Mindbody account. Choose from our many membership options, and if you have questions about which is the best for you, reach out to us at info@oneacademylife.com.

30 minutes before your class, you’ll receive your personal Zoom link from FitGrid x One Academy. Be sure to add hello@fitgrid.com to your contacts.

Our classes require a lot of energy, but minimal equipment. In fact, if you’re just starting out, you may not need any.

We recommend a few basics:

  • 2 lighter weights of equal value
  • 1 heavier weighted object (approximately 20% of your body weight)
  • 1 elevated surface (bench, stairs)
  • Some exercises can also be effective with resistance bands or a TRX system.

If you have not received your link, email info@oneacademylife.com to receive your link via email.

OA Virtual Referral Program

All you have to do is fill out our OA Virtual Referral Program Form and an OA Team member will be in touch!

When you refer a new member who purchases our $89/month Virtual Unlimited Monthly membership, you’ll receive one month of unlimited virtual classes.

If you refer a new member, complete THIS FORM.

Absolutely! If you would like to transfer or give this free month to a friend, let us know when you submit your referral using this Referral Form.

We have two options for you!

  • We will apply your discounted/free month right after you complete your current class pack OR
  • You can transfer your remaining class credits to a friend and start your unlimited OA virtual month immediately!

In this case, we are offering 2 options:

  • Gift/transfer your free/discounted month to a friend OR
  • Convert your referral savings into a $75 credit to put towards your 858 monthly membership cost.

No. The above solution is only going to be honoured to bridge the gap while we reopen gyms. Once we re-open with group training at 858, the virtual referral program will be for OA Virtual only.

You can defer your free month of unlimited virtual for a maximum of 2 months.

If you currently have an OA Virtual Class Pack, you have two options:

  • We will apply your discounted/free month right after you complete your current class pack OR
  • You can transfer your remaining class credits to a friend and start your unlimited OA virtual month immediately!

OA's Community Guidelines

Yes, at One Academy our community comes first. We have a zero tolerance policy for harassment, bullying, racism, or hate of any kind. Click here to read our Community Guidelines and zero tolerance policy.

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