Frequently Asked Questions
Have a question that isn't covered below? Contact us at info@oneacademylife.com
Memberships
Memberships
We offer a variety of unlimited membership options for both of our locations: One Academy Leslieville and One Academy Etobicoke.
We offer Monthly Unlimited, 6 Month, Annual, and Class Pack options.
Yes! We offer Student and Young Professional pricing on our Monthly Unlimited Membership.
Who qualifies:
- 23 and younger OR;
- Students aged 26 in post-secondary institutions in Ontario
How to get your membership:
- You must show proof of age via a valid Government issued ID or your Student Identification with the current academic year on it
- For OA Leslieville memberships, please email info@oneacademylife.com (There is currently a waitlist for unlimited memberships)
- For OA Etobicoke memberships, please email etobicoke@oneacademylife.com
Terms & Conditions:
- This membership auto-renews monthly for 6 months
- 2 month minimum commitment
- You can cancel at anytime with 30 days written notice to info@oneacademylife.com or etobicoke@oneacademylife.com
- Must have valid credit card on file
- Membership can be paused for 2 weeks to up to 1 month in a 6 month period
All members aged 18 and under must have a parent/guardian sign off on Liability Waiver
We do not recommend children under the age of 16 partake in our classes, without prior consultation from a health care provider.
Yes, you may cancel your membership. Cancellation policies are as follows:
Monthly Auto-Renew Memberships: 30 days written notice to:
OA Leslieville: info@oneacademylife.com
OA Etobicoke: etobicoke@oneacademylife.com
OA Downtown:
downtown@oneacademylife.com
OA The Glebe:
theglebe@oneacademylife.com
6 Month and Annual Memberships are paid upfront and are non-refundable.
This all depends on your schedule and your personal goals. Our knowledgeable team members would be happy to guide you to choose the best membership option. Please reach out to info@oneacademylife.com for assistance.
Yes, you can pause your membership once per calendar year if you are injured, travelling or moving. The minimum pause duration is 2 weeks to a maximum of 2 months.
For 6 month memberships, minimum pause duration is 2 weeks to a maximum of 1 month.
Unlimited members receive complimentary Guest Passes each month:
- $249 Unlimited (Leslieville only): 1 Guest Pass per month
- $219/$269/ $279 Unlimited: 2 Guest Passes per month
- 6-Month & Annual Memberships: 3 Guest Passes per month
Members can book friends or family into a class using the One Academy App or Mindbody desktop site.
In the One Academy App:
- Book yourself into the class you’d like to attend.
- Select + Book a Guest.
- Enter your guest’s first and last name.
- If you have an available Guest Pass, you’ll be prompted to select it for their booking.
- Your guest will initially appear as a placeholder on the booking. Our Front Desk team will then assign the booking to your guest’s Mindbody account.
Please note: Your guest must have a One Academy account before they can be booked. If they don’t have one, they’ll need to create an account first.
If you’re booking through the Mindbody desktop site, you can select the class, sign up your guest, and enter their name when prompted.
For Monthly Unlimited memberships, your Guest Passes reset on your membership renewal date each month—not the calendar month.
For 6-Month and Annual memberships, all Guest Passes are issued when your contract starts, with a maximum of 3 Guest Pass uses per month.
All guests must complete a One Academy Liability Waiver before participating in class.
Please note that if a guest booking is late cancelled or marked as a no-show, the Guest Pass will be forfeited and the member who made the booking will be responsible for any applicable late cancellation or no-show fee.
Yes. Guest Passes:
- Can only be used for HiFLUX® group training and Strong Like a Mother sessions.
- Cannot be used for specialty classes or open gym sessions.
- Are for guests 15 years of age or older.
- Cannot be transferred, returned, or exchanged for account credit or cash value.
- Unused Guest Passes do not roll over.
There is no limit to how many times the same guest can visit using Guest Passes throughout the year.
One Academy® wants to thank the everyday heroes that keep our community safe by offering 15% off all unlimited memberships for police, firefighters, nurses, and paramedics. Email info@oneacademylife.com to get started.
Class Packs expire from date of purchase, as follows:
5 pack: 3 months
10 pack: 3 months
20 pack: 6 months
50 pack: 6 months
Classes
Classes & First Timers
Wear comfortable workout clothing and athletic shoes, and bring a water bottle. We recommend eating 1–2 hours before class and arriving 15 minutes early to get settled before your session begins.
Be sure to come well hydrated. If you forget your water or need a quick boost, the OA Café offers water and snacks for purchase. And don’t forget—your first smoothie is on us.
To ensure you get a spot in class, we recommend you sign up in advance. We can sometimes accommodate walk-ins, but it is best to sign-up early.
You can book your classes online our website OA Leslieville OA Etobicoke and OA Downtown or search for the One Academy app in the App Store.
We recommend arriving 15 minutes before your first class. Upon arrival, check in with our Front Desk. If you haven’t already done so, you’ll be asked to fill out a waiver, and we will take a picture for your profile - the picture helps our Coaches learn your name and make you a memorable part of our community. A member of our team will give you a tour of One Academy and answer your questions.
All you need is your shoes, whatever you’re most comfortable working out in, a water bottle, and your best effort!
We hold strong with our late policy, so that you can get stronger in class. Please arrive on time for your class. As a courtesy to our members and coaches, members will not be permitted to join class 5 minutes after the start time.
Please arrive with enough time to get ready and store your belongings.
The following policy will take effect at all Toronto Locations on October 1, 2026.
You can cancel your booking through the app. Cancellations made within the late cancellation window are subject to a $15 + tax late cancellation fee.
We are very strict about class cancellation, as another member could’ve had the chance to work towards their goals in your place.
*Unlimited Members benefit from a monthly Late Fee Forgiveness Pass. This pass renews on the 1st of every month. Late Fee Forgiveness Passes cannot be stacked or transferred. They only apply to late cancels, not late arrivals
If you book a class and don't attend, a $38 + tax no-show fee will apply. This is equivalent to the current drop-in rate.
Absolutely! We love helping you celebrate your birthday, a big milestone, or a team training event! Our elite trainers are certified, knowledgeable, and dedicated to helping you to meet your goals – whatever they may be. To receive more information about our private classes, check out our Corporate Events or complete this form to receive a personalized quote!
If you book a class and don't attend, a $38 + tax no-show fee will apply. This is equivalent to the current drop-in rate.
Yes! Our intro offer of $49 for 2 weeks of unlimited classes is the best place to start! Choose your location to get started:
One Academy Etobicoke Trial
One Academy Leslieville Trial
One Academy Downtown Trial
Applicable to Group Training classes, one time use per client.
Starting October 1, 2026, members, trial holders, and Class Pack holders can only book one class per day through the OA app or Mindbody.
Want to take another class? You can check with the front desk to join a second class on standby, subject to availability.
Most of the exercises can be modified with alternative exercises, but it is always best to speak to our trainers or health & wellness practitioners before attending any classes.
Member Perks
Member Perks
If you’re an Unlimited One Academy® Member, we’ve got your back! In addition to unlimited in-person classes, you'll also receive a number of perks to ensure you're getting the most of your membership:
- Access to open gym*
- 10% off regularly priced attire and accessories
- Monthly guest passes
- Monthly late fee forgiveness (1)
- Free birthday and anniversary smoothies
*Time restrictions to open gym apply
Unlimited members receive complimentary Guest Passes each month:
- $249 Unlimited (Leslieville only): 1 Guest Pass per month
- $219/$269/ $279 Unlimited: 2 Guest Passes per month
- 6-Month & Annual Memberships: 3 Guest Passes per month
Members can book friends or family into a class using the One Academy App or Mindbody desktop site.
In the One Academy App:
- Book yourself into the class you’d like to attend.
- Select + Book a Guest.
- Enter your guest’s first and last name.
- If you have an available Guest Pass, you’ll be prompted to select it for their booking.
- Your guest will initially appear as a placeholder on the booking. Our Front Desk team will then assign the booking to your guest’s Mindbody account.
Please note: Your guest must have a One Academy account before they can be booked. If they don’t have one, they’ll need to create an account first.
If you’re booking through the Mindbody desktop site, you can select the class, sign up your guest, and enter their name when prompted.
Yes. Guest Passes:
- Can only be used for HiFLUX® group training and Strong Like a Mother sessions.
- Cannot be used for specialty classes or open gym sessions.
- Are for guests 15 years of age or older.
- Cannot be transferred, returned, or exchanged for account credit or cash value.
- Unused Guest Passes do not roll over.
There is no limit to how many times the same guest can visit using Guest Passes throughout the year.
For Monthly Unlimited memberships, your Guest Passes reset on your membership renewal date each month—not the calendar month.
For 6-Month and Annual memberships, all Guest Passes are issued when your contract starts, with a maximum of 3 Guest Pass uses per month.
All guests must complete a One Academy Liability Waiver before participating in class.
Please note that if a guest booking is late cancelled or marked as a no-show, the Guest Pass will be forfeited and the member who made the booking will be responsible for any applicable late cancellation or no-show fee.
Community Guidelines
Community Guidelines
At One Academy our community comes first. We have a zero tolerance policy for harassment, bullying, racism, or hate of any kind.
Click here to read our Community Guidelines and zero tolerance policy.
For us, it’s about more than losing weight or getting jacked. At One Academy®, you train with purpose, build positive relationships, and help those around you.
Our community works together to push one another towards their goals - strengthening the hearts, minds, and bodies of each individual, preparing you for anything that life throws your way.