Frequently Asked Questions

Have a question that isn't covered below? Contact us at info@oneacademylife.com

Memberships

Memberships

We offer a variety of unlimited membership options for both of our locations: One Academy Leslieville and One Academy Etobicoke.

We offer Monthly Unlimited, 6 Month, Annual, and Class Pack options.

Yes, you may cancel your membership. Cancellation policies are as follows:

Monthly Auto-Renew Memberships: 30 days written notice to:

OA Leslieville: info@oneacademylife.com

OA Etobicoke: etobicoke@oneacademylife.com

6 Month and Annual Memberships are paid upfront and are non-refundable.

This all depends on your schedule and your personal goals. Our knowledgeable team members would be happy to guide you to choose the best membership option. Please reach out to info@oneacademylife.com for assistance.

Yes, you can pause your membership once per calendar year if you are injured, travelling or moving. The minimum pause duration is 2 weeks to a maximum of 2 months.

For 6 month memberships, minimum pause duration is 2 weeks to a maximum of 1 month.

Unlimited members receive complimentary guest passes each month!

HOW TO REDEEM A GUEST PASS

  1. If your friend does not have a One Academy account, send them this link to create an account in our system.
  2. Once they have created their account, you complete this Guest Pass form.
  3. When we receive your form, a member of our team will add the complimentary guest pass onto your guest’s MindBody account. Your guest can then book into class using MindBody

# of guest passes per month

$249 = 1
$269 = 2
6 Month & Annual = 3

Note: The legacy $229 membership does not include guest passes.

One Academy® wants to thank the everyday heroes that keep our community safe by offering 15% off all unlimited memberships for police, firefighters and paramedics. Email info@oneacademylife.com to get started.

Class Packs expire from date of purchase, as follows:

5 pack: 3 months

10 pack: 3 months

20 pack: 6 months

50 pack: 6 months

Classes

Classes & First Timers

Make sure you’ve eaten and are properly hydrated. A meal with substantial carbohydrates, some protein, and healthy fats 2 hours before, and something small like a piece of fruit 30 minutes to 1 hour before is ideal.

We recommend always being properly hydrated, but consume at least 500 ml of water 2 hours before.

We’ll take care of your warm-up but you can also come and use a roller and the bands in our stretching area.

To ensure you get a spot in class, we recommend you sign up in advance. We can sometimes accommodate walk-ins, but it is best to sign-up early. You can book your classes online our website OA Leslieville and OA Etobicoke or search for the One Academy app in the App Store.

We recommend arriving 15 minutes before your first class. Upon arrival, check in with our Front Desk. If you haven’t already done so, you’ll be asked to fill out a waiver, and we will take a picture for your profile - the picture helps our Coaches learn your name and make you a memorable part of our community. A member of our team will give you a tour of One Academy and answer your questions.

All you need is your shoes, whatever you’re most comfortable working out in, a water bottle, and your best effort!

We hold strong with our late policy, so that you can get stronger in class. Please arrive on time for your class. As a courtesy to our members and coaches, members will not be permitted to join 5 minutes after the start of class.

Any reservation cancelled less than 12 hours prior to the class start time is considered a late cancel.

All late cancellations will be charged a $15 fee.

  • Unlimited Members will be charged $15.
  • Class Pack holders will get their booked class returned to their pack, and be charged $15.
  • $49 Trial Members will be charged $15.

We are very strict about reservation cancellation, as another member could’ve had the chance to work towards their goals in your place.

Absolutely! We love helping you celebrate your birthday, a big milestone, or a team training event! Our elite trainers are certified, knowledgeable, and dedicated to helping you to meet your goals – whatever they may be. To receive more information about our private classes, check out our Corporate Events or complete this form to receive a personalized quote!

Yes! Our intro offer of $49 for 2 weeks of unlimited classes is the best place to start! Choose your location to get started:

One Academy Etobicoke Trial
One Academy Leslieville Trial

Applicable to Group Training classes, one time use per client.

Most of the exercises can be modified with alternative exercises, but it is always best to speak to our trainers or health & wellness practitioners before attending any classes.

Member Perks

Member Perks

If you’re an unlimited One Academy® member, we’ve got your back. In addition to unlimited in-person classes, you'll also receive access to open gym, pre-sales and 10% off regularly priced attire, towel service, and a free birthday and anniversary smoothie!

Unlimited members receive complimentary guest passes each month.

GUEST PASS ALLOCATIONS PER MEMBERSHIP

  • $249 = 1 per month
  • $269 = 2 per month
  • 6 Month & Annual = 3 per month

TERMS & CONDITIONS

  • You may bring the same guest a maximum of 6 x per calendar year.
  • You may bring the same guest a maximum of 1 x per month.
  • The guest does not have to be a brand new One Academy visitor.
  • Guest passes cannot be returned or transferred to a dollar value or account credit.
  • All guests must complete our Liability Waiver prior to taking part in One Academy classes.
  • Guests must be 15 years of age or older.
  • Guest passes expire 3 months from the date they are allocated to the guest’s account.
  1. If your friend does not have a One Academy account, send them this link to create an account in our system. If they do have an account, skip to step 2!
  2. Once they have created their account, you complete this Guest Pass form.
  3. When we receive your form, a member of our team will add the complimentary guest pass onto your guest’s MindBody account. Your guest can then book into class using MindBody!

Community Guidelines

Community Guidelines

At One Academy our community comes first. We have a zero tolerance policy for harassment, bullying, racism, or hate of any kind.

Click here to read our Community Guidelines and zero tolerance policy.

For us, it’s about more than losing weight or getting jacked. At One Academy®, you train with purpose, build positive relationships, and help those around you.

Our community works together to push one another towards their goals - strengthening the hearts, minds, and bodies of each individual, preparing you for anything that life throws your way.