One Academy® is actively searching for a Front Desk Member Experience Associate to become an integral part of the operations team at our One Academy locations across the GTA. As a Front Desk Member Experience Associate, you will help be a part of the Front Desk team and assist the Member Experience and Operations Manager with day-to-day facility and front desk operations, support on special projects and initiatives, and act as a MOD (Manager on Duty) to the team.
COMPANY OVERVIEW
With a community-first approach and a multidisciplinary facility, One Academy’s mission is to fill hearts with hope, bodies with strength, and minds with confidence. We encourage our members to break barriers, take on new challenges, and push themselves toward feats of mental and physical strength they never thought possible. We work as a community to make sure any goal is achievable — because we are stronger as one.
KEY RESPONSIBILITIES
- Member Welcome: Create a warm, friendly, and welcoming experience for all members and guests
- Membership Services: Support new member sign-ups, membership inquiries, and account management
- Member Check-In: Ensure members and guests are properly checked in, verify memberships, and address outstanding balances as needed
- Phone & Email Support: Respond to incoming calls and emails, providing accurate information about memberships, classes, programs, and services
- Transactions & Cash Handling: Accurately process membership, retail, café, and other transactions in accordance with company procedures
- Administrative Support: Complete day-to-day administrative tasks, including data entry, filing, and maintaining an organized Front Desk
- Member Support: Assist members with questions, facility information, class schedules, promotions, and other needs
- Issue Resolution: Address member concerns promptly and professionally, escalating issues when appropriate
- Facility Standards: Maintain a clean, organized, and member-ready facility throughout each shift
- Safety & Security: Monitor facility access and help maintain a safe and secure environment for members, guests, and staff
- Café Operations: Prepare and serve coffee and smoothies while providing friendly service and accurately processing transactions
KEY SKILLS & QUALIFICATIONS:
- Secondary School (required)
- 1+ years in a customer service role
- Able to take initiative
- Critical Thinking
- TeamWork
- MindBody (preferred)
- Time Management
- Friendly, approachable, with strong written and verbal communication skills
- Team player who takes initiative
- Thrives in a fast paced environment
- Reliable and punctual
- Interest in Health & Fitness industry
- Ability to lift 50lbs
- MindBody experience is a bonus
DIRECT REPORT:
As a Front Desk Member Associate, you will report directly to the Member Experience & Operations Manager at your location.
JOB LOCATION AND AVAILABILITY:
- One Academy Downtown- 474 Wellington Street West M5V 1E3
-
One Academy Leslieville- 858 Eastern Ave M4L 1A1
- One Academy Etobicoke- 1377 The Queensway M8Z 1T1
- Flexible schedule, including morning, evening and weekend shifts preferred
-
“Facility opener” availability is not a must, but is an asset - reliable people with convenient methods of transportation for an early morning start (4:30am /4:45am)
COMPENSATION AND BENEFITS:
- Part Time Hours (15-20 hours per week)
- Job Type: Part-Time, Permanent
- Hourly Wage of $18.45 + Free Monthly Gym Membership
- Family and Friends Discounts
- 20% One Academy Retail
- Opportunities for Growth and Advancement
- Telus Health - Digital health and wellness provider (physical, mental, and financial well-being support)
