One Academy® is actively searching for Front Desk Member Experience Associates to become an integral part of the operations team at One Academy all locations, including Leslieville, Etobicoke and Downtown. In this role you will be responsible for showcasing our facility, familiarizing new members with our training programs, and providing next level customer service to all guests.
Company Overview:
With a community-first approach and a multidisciplinary facility, One Academy®’s mission is to fill hearts with hope, bodies with strength, and minds with confidence. We encourage our members to break barriers, to take on new challenges, and push themselves towards feats of mental and physical strength they never thought possible. We work as a community to make sure any goal is achievable - because we are stronger as one.
Key Responsibilities:
- Greet and Welcome Members: Provide a warm and friendly welcome to all members and guests as they enter the gym.
- Membership Services: Assist with new member sign-ups, membership inquiries, and account management.
- Check-In: Ensure all members and guests check in and out of the gym, verifying memberships and addressing any outstanding balances.
- Phone and Email Correspondence: Handle incoming calls and emails, addressing inquiries, and providing information about our services and programs.
- Cash Handling: Process transactions accurately, including membership dues, retail sales, and any other fees.
- General Administrative Duties: Assist with various administrative tasks such as data entry, filing, and maintaining a clean and organized front desk area.
- Member Assistance: Provide information on gym facilities, classes, and promotions, and assist members with their needs.
- Safety and Security: Monitor access to the facility, ensuring the safety and security of all members and guests.
- Customer Service: Resolve member concerns and issues promptly and professionally, ensuring a positive experience.
- Maintain Facility: Organize and maintain overall facility cleanliness, ensuring the gym is always member ready.
- Cafe Operations: Operate our coffee and smoothie bar – make smoothies, brew coffee and process transactions.
Education, experience and skills required:
- Secondary School (required)
- 1+ years in a customer service role
- Able to take initiative
- Critical Thinking
- TeamWork
- MindBody (preferred)
- Time Management
- Friendly, approachable, with strong written and verbal communication skills
- Team player who takes initiative
- Thrives in a fast paced environment
- Reliable and punctual
- Interest in Health & Fitness industry
- Ability to lift 50lbs
- MindBody experience is a bonus
Direct Report:
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In the capacity of a Front Desk Member Experience Associate, you will be reporting directly to the Member Experience and Operations Manager of the location.
Job Location and availability:
Leslieville
- One Academy Leslieville
- Address: 858 Eastern Ave, Toronto, ON M4L 1A1
- Flexible schedule, including morning, evening and weekend shifts preferred
- “Facility opener” availability is not a must, but is an asset - reliable people with convenient methods of transportation for an early morning start (4:30am / 4:45am).
Etobicoke
- One Academy Etobicoke
- Address: 1377 The Queensway, Etobicoke, ON M8Z 1T1
- Flexible schedule, including morning, evening and weekend shifts preferred
- “Facility opener” availability is not a must, but is an asset - reliable people with convenient methods of transportation for an early morning start (4:30am / 4:45am).
Downtown
- One Academy Downtown
- Address: 474 Wellington Street West, Toronto, ON, Canada M5V 1E3
- Flexible schedule, including morning, evening and weekend shifts preferred
- “Facility opener” availability is not a must, but is an asset - reliable people with convenient methods of transportation for an early morning start (4:30am / 4:45am).
Compensation and Benefits:
- Part Time Hours (15 - 25 hours per week)
- Expected Start Date: ASAP
- Job Type: Part-Time, Permanent
- Hourly Wage of $17.80 + Free Monthly Gym Membership
- Family and Friends Discounts
- 15% off One Academy Cafe
- 10% One Academy Retail
- Opportunities for Growth and Advancement
- Telus Health - Digital health and wellness provider (physical, mental, and financial well-being support)
Equity, Diversity & Inclusion:
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One Academy is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse community that we serve.
Interested in this position?
Leslieville
Please contact info@oneacademylife.com with your resume and cover letter.
Etobicoke
Please contact etobicoke@oneacademylife.com with your resume and cover letter.
Downtown
Please contact downtown@oneacademylife.com with your resume and cover letter.
Kindly note that only successful candidates will be contacted for an interview. We appreciate your interest in joining our team. Thank you in advance.
